Gold Star Inventory offer the services listed below. Click the drop down menu to read exactly what we do on each inspection type. If you have any questions please contact us via email or phone.
What is a check in inspection and what happens at a check in?
Basically a check inspection is where one of our clerks will collect the keys from the agent or landlord and meet the tenants on behalf of the landlord or agent at the property, and check them in. We take a copy of the inventory and check the document with the tenant or a representative of the tenant and record any differences, if any.
We record all utility meter readings and record the key exchange.
Then we have the tenant sign off on our summary form all ready for the check out date. These inspections are normally completed in 10-30 minutes depending on the property size. The bulk of the work is recorded in the inventory report. Those reports take a few hours to complete.
Sometimes a report will not be ready for the tenant to check as we will be doing a combined Inventory and check in inspection. On these occasions we will compile the report and send the document to all parties. They then have Ten days from the receipt of the document to make us aware of any changes. After this time the report can not be amended. It is not always necessary for the tenant to be present at the check in, but strongly advised.
We can use Inventory documents that have been compiled by other Inventory companies. Their running order, layout and terminology maybe different than ours but we will record any changes and produce a report in our format.
When Gold Star Inventory complete an Inventory followed by a check in at the same time, we give a 50% discount on the check in price. If we make two visits to the property however we charge the full amount for both inspections.
Here is a sample of a check in report.
Check in Sample
What is a check out and what happens at a check out inspection?
The checkout inspection is where our Clerk will attend the property at the agreed time and will inspect the property. Tenants are advised to be present if possible. Our Clerk will compare and record changes to the cleanliness and conditions of the property detailed on the Inventory and Check In reports. They will also take colour photographs of any significant damages, overall room shots, keys and meter readings. We will on behalf of the landlord take the keys from the tenants are return them to the managing agent.
At the end we will have the tenant sign a summary form agreeing with our Clerks findings. Our Clerk will only comment on factual findings with detailed photographs and will not make assumptions. Checkouts will be cancelled and additional fees will be charged if the tenants have not vacated or the property is not ready for the inspection at the agreed time.
How is the cleanliness of a property recorded?
If the property is being cleaned during checkout the report will say “cleaning in progress”. We will not presume the property is professionally cleaned just because cleaners are onsite. The cleaners may miss some areas and no one will know until the new tenant moves in. This could be a major problem at the check in as the new relationship will be damaged with the new tenant as they have a unclean property.
Most cleaning companies do a good job but like all companies there are some companies with low standards also. One person with a vacuum and a duster is not a professional clean. We expect to instantly feel the freshness of the property when we walk in, carpets steam cleaned, linen and curtains laundered and so on.
We have Four terms for cleaning, they are as follows:
Professionally cleaned - A full clean. Steam cleaned carpets, laundered linen and curtains, washed sofa covers, defrosted and fully cleaned appliances, fully cleaned baths, sinks, toilets and outside areas.
Professionally cleaned with emissions - A full clean with small areas missed like surface dust, to a maximum of five missed areas.
Domestically cleaned to high standard – A clean undertaken by the tenant or tenants cleaner. Areas of dust and areas requiring cleaning. Normally appliances, bath and kitchen suites are missed or under furniture.
Domestically cleaned – Basically very untidy with a poor odour. Many areas soiled.
Please note, we do not consider a landlords or tenants cleaner or nanny to be a professional service. We will require receipts as proof in some cases.
It is advised that checkouts should only be booked and take place when the property is ready for inspection. Please see our terms and conditions.
Gold Star Inventory is an independent Inventory Company and do not get involved in deposit return issues. We simply record what we see. We can of course make comments on fair wear and tear and liability to the tenant but we will not put a value to a damaged area or missing item. Please see our disclaimer for further details.
In some cases our clients wish us to assess liability for damage. we take into consideration fair wear and tear and deliberate damage.
Below are samples of both types of reports.
Check Out (No Liability)
Check Out Sample (With Liability)
What is an interim and are interim inspections necessary?
An interim inspection is when one of our clerks will visit the property to access how the property is being cared for. This is usually 6-8 Months after the tenant has moved in. This is not to spy on the tenant or to make them uncomfortable but to access if the property needs any repairs. It maybe that the property could have mould in a unseen area like behind the wardrobes or a leaking tap, or moths on the carpet. These things left until the check out which could be for up to Ten Years could be too late to repair.
Of course items like paintwork and carpets have shelf life and wear and tear will obviously be taken into consideration. But if that pipe could have been fixed in the Summer before it split in the Winter causing a leak, or that washer on the tap could have been replaced preventing the damage to the kitchen worktop, or those Moths could have been fumigated – then there may not be a huge repair bill at the end of the tenancy. Things like Moths on carpets are tricky to find but untreated they could destroy a carpet in a few weeks. The time spent repairing these issues would cause a delay to the next tenant from moving in costing the landlord time and money.
Of course we also inform the landlord if the tenant is not abiding by the contact terms and conditions. For example, Pets in the property, plants growing in the property or the tenant is sub-letting. We are discreet in these inspections as this is the tenants home. What the tenant does during their tenancy is their decision, as long as they return the property in the same condition as received at the checkout. If the property is untidy this is not a major problem unless the sanitation levels are causing a problem to neighbours or inviting mice or rats into the property.
These inspections are not really necessary but they can help the landlord have a good idea of how the property is being looked after. Of course we must have the tenants consent to enter and undertake the inspection. Most of the time the tenant is at work so they are not present. The landlord or management agent normally pays for these inspections.
What is a Schedule of condition report?
Schedule of condition inspections are basic inspections where we do not have any supporting documents to use at the inspection. We simply state the condition and cleanliness of the property and photograph damaged items. These reports are far less detailed than an inventory and can only be used to assess if the property is being kept in good condition during the tenancy.
What is an inventory and is one required?
An inventory is the most important document of a tenancy process. Without this document it will be very difficult assessing liability for damaged and or missing items at the checkout as there is no reference point.
Inventories are full detailed reports listing every item in the property from the front door to a tea spoon. We record the condition and cleanliness of every item, and take photographs of damages which are date and time stamped. This report takes time to complete and usually completed before the check in date. In some cases an Inventory and check in can be done on the same day at the same time. The report is then emailed to the client.
All parties then have Ten days from the receipt of the document to make us aware of any errors or changes. After Ten days the report is locked in our system and will stand for the check out. With changes during a tenancy, addendums must be are made by the agent, Landlord or tenant. The addendum must be signed and agreed by all parties before we can add it to the main report for the check out, but the main report will not be amended.
Without a detailed Inventory report a check in should not take place as there is no description of any items. Check in inspections only record the differences between the Inventory document and the condition at the time of the check in, and of course the keys exchange and utility meter records. These are called ” SOC or “Schedule of condition reports”.
Schedule of condition check ins can be carried out, but these are only reports that detail condition and cleanliness, not the actual description of each item. So yes, an Inventory is absolutely necessary if you treasure your items and property!
For example, at just a schedule of condition check in the clerk may say “ One TV set, working order”. Now the tenant may take the 42″ Plasma you left in the property at the value of £800 plus, and leave “One TV set” which could be far cheaper as the document only states “One TV Set. Whereas an Inventory will state “42 Plasma with built in speakers, with remote and the serial number of the unit – Clean and working order. A far better and accurate description.
There are literally hundreds of Inventory companies in London, so do your research. Make sure if a dispute goes to court that the company you have used is One, Insured, Two, Certified by a governing body like AIIC, (Association of Independent Inventory Clerks) and Three, they have full Liability and Indemnity Insurance.
Using a professional impartial company prevents and helps to resolve any disputes between landlords and tenants.
Under new legislation tenants deposits are protected by a regulated agent and disputes about their return will be resolved impartially. TDS (Tenancy Deposit Scheme) or DPS (Deposit protection service) are the main two. However to reach a resolution the property must have an up-to-date inventory report for the current tenancy, a check in report and a check out report. The more detailed the reports are the easier the deposit process will be. So it is in the interest of both landlord and tenant to have this done.
We provide detailed photographs with all of our reports which are time and date stamped. We can provide hard copies of our reports and digital copies on PDF. The taking of Photographs can be emphasized enough! These are colour photos showing each room, all damages, keys and meter readings. It is very hard to argue with a photograph! So if you have just had your property decorated the photos will show this. At the same token, if the property had damaged or well worn areas, the photos will show that also.
When there are properties with heavily stocked areas like bookcases, or attics and basements, we take as many photos as possible. We do not list every book or CD title, but generalize and photo the areas. This also includes linen, kitchen items like cutlery etc. The items of value like electrical goods and kitchen appliances are listed in detail with brand names.
At the end of the inspection, we then complete a summary page of the overall cleanliness and condition of the property, outlining any issues and informing Property Management or the landlord ASAP. This will ensure that any repairs or issues can be repaired before the check in and the property is ready and in good order for the check in. Photographs, keys and meter readings are inspected at the check in.
Below is a sample of a report. Our clerks are professionally and fully trained. Our transcription company are known Worldwide. We have mastered over the Years to produce a quality document we can be proud of.
Our templates, layout and design are all copyrighted as is everything on this site..so no cheating you competitors!!
Gold Star Inventory clerks are also fully trained and vetted Locksmiths by the UKLA (United Kingdom Locksmith Association). We understand the importance for Landlords to have secure locks on their property. So we can offer advice on the best and most safest locks available.
We are fully trained to change most household locks on doors and windows. There are some locks that we cant do like Banham as they use their own Locksmiths, but night latches including Yale, Ingersoll, Union, CDA, and any other cylinder lock we can replace. We can also change UPVC door locks which are Euro cylinders and Mortise locks.
On occasions, sadly keys get lost or stolen, or even break in the lock. When this happens we can gain entry for you using various non destructive methods to change the lock and then provide our customers with additional keys if required, as we also offer a key cutting service. We can cut most Cylinder, Euro Cylinder and Mortise keys.
Here are our prices for Locksmith Services. Our prices include the callout charge and time to do the work. The price of the lock and keys are an additional cost. These prices depend on the lock and key type. We do not charge a call out fee as the cost is all in as one price. If we are unable to do the work we will refund customers in full.
Entry & Lock changing:
- Entry to a property
- Change locks
- (Mon-Sat) 8am-8pm £75.00
- (Mon-Sat) 8pm-8am £150.00
Please note: Our Locksmiths will try various methods to enter the property using different tools and techniques. Some locks take longer than others to beat. We will use the most non destructive methods first, before we drill out the lock, but most jobs can be completed within 15-30 minutes.
- Cylinder keys - £4.50
- Mortise leys - £5.00
- Ingersoll - £5.50
- Window keys from - £3.50 – £4.50
- Parking – If we are on a job for more than 30mins - £5.00
- Congestion charge and Dartford Crossing charge – £11.50/5.00 respectively
- Locks – Depending on the type of lock – £15.00 – £50.00
Obviously, what we do as Locksmiths is a high security risk, that is why we are vetted and trusted by the UKLA. We will always present our I.D before we start any an work. We have strict guidelines to follow which include the following:
- Please do not allow any work to be started without seeing the Locksmiths I.D card
- Clients must read and sign our Disclaimer form & terms and conditions before work can be started
- Clients will need to present a form of I.D either before or immediately after entry to the property
- Payment is required before we start the work. Either by Card or cash payment. Receipts will be provided at all times.
- No client can see what we do, they must stand out of sight of our Locksmith
At Gold Star Inventory we offer a service that no other inventory company offers. We have listened to our clients and the need for Gold Star Van Services is fast becoming a great assistance to tenants and landlords.
When a tenant moves into a new property and the previous tenant has left lots of items behind; how will the landlord get rid of those items at such a short notice?
If a tenant moves out, say abroad and wants to get rid of big items otherwise they will be charged, how will arrange this?
A tenant has just moved in and doesn’t have a car, how will they get those items like a bed, wardrobe, washing machine etc to their new flat from stores like Agos and IKEA that same day?
These are just some of the reasons we have stated a van service.
WHAT DO WE DO?
Collections such as eBay, gumtree and stores like Argos and Ikea
Deliveries and courier services.
Light removals, office and student moves
Garden/home waste disposal to the recycling centres
Home and garden clearances
Bike pickups and deliveries.
and many more ….
WHY USE US?
We are reliable and there when you need us
No job too small
Friendly and professional staff
Discounts for students and OAPS
Avalible at short notice
24/7 text request
Avalible on Saturdays
HOW MUCH DOES IT COST?
£25 for a single item, delivered, removed or collected or up to £35 per hour.
£11.50 congestion zone day charge if in central London
£25 approx for petrol. (Price maybe more or less depending on distance).
£13.50 parking. (Price maybe more or less depending on time used).
£25 for a RSA (Removal Service Assistant).
HOW DO I BOOK?
Call or email us at any time. Or use our 24/7 text a request service on, 07724-860-402.
Please read our terms and conditions before booking and If you require anymore information, call or email us at anytime.